M4MPLAY.COM

GENERAL QUESTIONS

Is M4MPLAY.COM website free?
Yes. M4MPLAY.COM website services are entirely free for gay men to chat and hook up. The site is supported by the advertisers you see, and we hope that you will support us by patronizing our advertisers.

Why should I sign up for a membership?
Joining allows you to enjoy all of our interactive services, including chat, e-mail, personals, and member photos.

Who will see the information I use in the signup form?
Your password and e-mail are entirely secure. Simply use our in-house mail system to contact other members, insuring complete security. For more information on how your contact details are used by M4MPLAY.COM, check out our Privacy Policy.

Great! How do I sign up?
Just click here. Make sure your e-mail address is entered correctly to receive verification!

PASSWORDS AND LOGINS

I forgot my password. What do I do now?
Contact us using the e-mail you used to register your account and we will help you to reset your password. Click here to contact customer support.

I forgot my member name, too. What now?
If you know the e-mail address you used to register your account, contact customer support and we can help you with that too!

My account was suspended because of my Hotmail account, but it works fine. What gives?
Often, the "Hotmail" system does not deliver the tracer our system uses to determine that your email address is real. Hotmail often has a high security filter, making it often unreliable for our purposes. Using this mail system will mean that you may not receive membership and photo verification, as well as password reminders.
We suggest setting up another free account with a more reliable service (such as yahoo), or use another account. You need not display this account in your profile.

I get an error when I try and update my profile. What am I doing wrong?
You may have a character error in the text you are entering. Try to avoid using parenthesis [()} and apostrophes (they can be read as programming code sometimes) when you enter text for your profile. It may also help to enter one field at a time to avoid losing a lot of info.

PERSONAL/QUICKMAIL ERRORS

I get an error message after I spend considerable time filling out my profile or mail message. I filled all out all the fields, what gives?
The site works on a time-out system to insure that you are still logged in. If you take more than 20 minutes on one page, whether it be a profile or e-mail, the system will assume that you have left the site and log you off, which loses any information you had been working on. The advantage of this system is that you don't have to log on for every page and you never have to log off to protect your security. If you find yourself taking over 20 minutes filling out a form, we suggest typing the info you want in a separate medium before cutting and pasting the info on the site.

MEMBER PROFILES

How can I edit my profile or contact information?
To edit your profile, click here.

I uploaded a photo and I don't see it online. What's wrong?
The photo you have submitted must first be approved for content by one of our staff members. After it is approved, the photo will take approximately 24 hours before the photo update system uploads it to the web page. Uploading another photo before it has posted will delay this process.

I uploaded a new photo, but I still see the old one. What's wrong here?
Most likely, your browser is simply storing the old image in its memory. Go back the member photos and reload your browser. If you still see the old photo after the 24-hour approval period, contact customer support.

My member photo is distorted. How can I fix that?
Photos are uploaded in a 100w X 120h ratio, which are the dimensions displayed. Members can upload larger photos within those dimensions, which displays the "larger" 130w x 150h version. If your photo is not within these parameters, it may appear "stretched" or "pixilated".

How can I change the size of my photo so it can be approved?
There are a few ways you can change the size of your picture. One would be to use a photo editing program and changing the viewing size of it. If the photo is 4x6 for example, you may want to change that to a small size. Make sure your resolution is set to standard screen resolution, which is 76 DPI or 76 pixels per inch. For our default photos, the standard size is 180 pixels tall by 150 pixels wide. Another way to reduce the size of a photo is by saving it differently. A JPG or JPEG file is larger than other extensions. Try saving the photo as a GIF file and this should reduce the size significantly.

QUICKMAIL

Can I forward M4MPLAY.COM Mail messages to my regular e-mail address?
M4MPLAY.COM Mail is a member to member internal mail system, and, at this time, can only be read from our site.

How do I view a person's profile when they send me a Mail message?
There is an icon of a person's profile next to the user name. Click on that, and you will be able to read their profile.

What is the POP3 and SMTP address for M4MPLAY.COM Mail?
M4MPLAY.COM Mail is an internal mail system - and will not work with standard email clients.

ADVERTISING

Why should I advertise online?
Online advertising can do everything that "flat" advertising can and more. Besides providing visual recognition for your company, we can directly connect the client with your business, like a phone call.

Why should I advertise with M4MPLAY.COM?
M4MPLAY.COM allows you to target directly to a national gay audience.